Telecom waste is quietly eating into your portfolio's NOI. These five partners can help you find and fix it.
The Hidden Cost in Your Telecom Bills
Multifamily owners often overlook telecom as a major expense line. Most properties were never designed by business-class providers, leading to bundled services, outdated infrastructure, and incremental price hikes. According to TeleCloud's market analysis of 100 assets, 98% were not designed by business-class providers, 85% contain unused services, and 96% have savings opportunities. This is a silent drain on operating expenses that directly impacts your bottom line.
How We Evaluated These Partners
We looked at each partner's service scope, focusing on whether they handle fixed and wireless telecom, invoice validation, and vendor management. We considered pricing clarity—how transparent they are about costs and whether they offer no-cost assessments. We also evaluated their local fit for multifamily owners, including their understanding of property-level challenges and their ability to manage transitions without disrupting onsite teams. Each partner brings a distinct approach, from automation to hands-on portfolio management.
Here's a quick snapshot of each partner's focus and strengths.
| Provider | Best For |
|---|---|
| Arcadia | Enterprise portfolios needing automated invoice validation and contract tracking |
| TeleCloud Multi-Site | Multifamily Telecom Partner | Multifamily owners seeking a no-CAPEX telecom audit and transition partner |
| Asignet | Organizations wanting automated dispute management and RPA-driven processes |
| Calero | IT and procurement teams needing a unified technology management platform |
| DMI | Large enterprises needing telecom management alongside broader technology services |
The Partners, Examined
#1 Arcadia
A screenshot of the Arcadia website.
Arcadia centralizes telecom expense management at enterprise scale, validating invoices, tracking contracts, and right-sizing services across every location. Their platform automates invoice collection and validation, catching billing errors before payment, and tracks contract terms to avoid auto-renewals. They also handle needs analysis, RFP management, and vendor selection when you need new services. This makes them a strong choice for large portfolios with complex telecom environments. Their focus on finance teams gives you accurate visibility and control over every carrier and dollar. If you want a comprehensive, data-driven approach, Arcadia delivers.
#2 TeleCloud Multi-Site | Multifamily Telecom Partner
A screenshot of the TeleCloud Multi-Site website.
TeleCloud is built specifically for multifamily owners, offering a portfolio-wide telecom audit and transition service. They review your current spend, identify overbilling and unused services, and manage the move to lower-cost options with no CAPEX. Their five-step process includes bill copy analysis, savings breakdown, site validation, modernization, and transition management. They claim an average of 40%+ portfolio savings, and their market analysis shows 96% of properties have savings opportunities. This hands-on approach is designed to minimize work for your onsite teams. If you want a partner that understands multifamily's unique telecom challenges, TeleCloud is a solid fit.
#3 Asignet
A screenshot of the Asignet website.
Asignet provides telecom expense management with a strong emphasis on automation, including robotic process automation (RPA) to handle disputes and vendor interactions. Their platform covers telecom, mobile, SaaS, and cloud expense management, giving you a unified view of all technology costs. They also offer services like inventory management, dispute management, and bill payment, which can be tailored to your needs. Their presence on Microsoft Azure Marketplace makes adoption easy for organizations already using Azure. If you're looking for a tech-forward approach that automates manual processes, Asignet is worth considering. They are particularly strong for organizations with diverse technology expenses beyond just telecom.
#4 Calero
A screenshot of the Calero website.
Calero offers a comprehensive telecom management solution as part of their unified technology management platform. They focus on enabling efficiency across your entire telecom estate, with tools for tracking usage, optimizing costs, and managing subscriptions. Their platform also includes mobility management and SaaS management, making it a one-stop shop for technology expense oversight. Calero's approach is ideal for IT and procurement teams that need clear insights and control over complex technology environments. They emphasize data-driven decision-making and process improvement. If you want a broad platform that covers telecom alongside other tech expenses, Calero is a reliable option.
#5 DMI
A screenshot of the DMI website.
DMI provides telecom expense management as part of a broader suite of capabilities, including cybersecurity, cloud, and mobility solutions. Their TEM services focus on helping organizations control telecom costs, but they also offer adjacent services like cloud FinOps and application modernization. This makes them a good fit if you need a partner that can handle telecom alongside other technology initiatives. DMI's strength lies in their end-to-end service offerings, from consulting to implementation. They are particularly suited for public sector and large enterprises with complex requirements. If you're looking for a partner that can address multiple technology challenges, DMI is a versatile choice.
How to Choose the Right Telecom Expense Partner
Start by assessing your portfolio's specific needs. If you're a multifamily owner looking for a hands-on audit and transition with no CAPEX, TeleCloud's specialized approach is compelling. For larger enterprises with complex telecom environments, Arcadia's automation and contract tracking might be more suitable. Consider whether you need just telecom management or a broader platform that includes mobile, SaaS, and cloud—Asignet and Calero offer those. If you have other technology initiatives like cybersecurity or cloud migration, DMI's full-service model could be a fit. Always ask about pricing transparency and whether they offer a no-cost assessment to validate savings before you commit.
Automation in Telecom Expense Management
Automation is transforming how telecom expenses are managed. Tools like Asignet use RPA to automatically dispute billing errors and navigate vendor portals, saving time and reducing human error. Arcadia automates invoice collection and validation, ensuring every charge is accurate before payment. Calero provides dashboards that track usage and costs in real time, enabling proactive management. For multifamily owners, TeleCloud's manual audit process can be complemented by automated bill analysis to identify savings faster. The key is to find a partner that balances automation with the human touch needed for site validation and transition management.
Making the Right Call for Your Portfolio
Telecom expense management is no longer a back-office afterthought—it's a direct lever on your NOI. Whether you choose a specialized partner like TeleCloud or a broader platform like Arcadia, the goal is the same: eliminate waste, right-size services, and gain control over your telecom spend. Take advantage of no-cost savings reviews to see what's possible. The right partner will not only save you money but also free up your team to focus on what matters most—running your properties.